Open Letter to American Airlines And Its CEO

In an recent post, Linux Journal Lost South Of Calais, I made mention of some problems I encountered the day of the post trying to fly on American Airlines (AA) from my home in Chappaqua, New York, to Indianapolis, Indiana.

My policy in such situations is to write directly to the company’s CEO, as I believe it is unfair to complain about a company without informing its CEO of my concerns.

Towards that end, I have just submitted the following via AA’s web site, in the “Contact AA” section.

I had to make several edits to complete my note, and noted that at the end the session was abruptly terminated, so I have no idea whether or not AA will actually receive my complaint.

But, if so, that is their problem, not mine.

Here is the text I submitted, with some breaks added to form paragraphs, as the AA web site does not properly format text, itself another problem they need to deal with.


You have a problem and I want to tell you about it. I would appreciate it if you would forward this note to your CEO.

I was supposed to take a flight leaving 2:50 or so Chicago time from Chicago to Indianapolis on Monday, Oct. 8, yet the flight was canceled,with no reason given, or apology offered.

I finally made it to my destination, several hours later than originally planned.

I was not happy with your customer representatives and the folks in the Admiral’s Club in Aisle G in O’Hare, so much so that I have written a public blog post on this topic; see Note 2

https://daveshields.wordpress.com/2007/10/09/linux-journal-lost-south-of-calais/

I await your reply.

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One Comment

  1. Posted October 12, 2007 at 10:11 | Permalink | Reply

    I just noticed that someone viewed this post via a search on “letter to CEO american airlines,” and found this post is the third match.

    I’m hoping AA’s CEO uses the web, though I doubt he does.

    By the way, the flight back from Indianapolis to White Plains was wonderful. The crew was great, and the pilot remarked on the great view of the stars. There were occasional flashes of lightning in the distance that were beautiful to see.

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